Different clinics miss calls in different ways
Some need occasional overflow help. Others need regular cover every week.
Pricing
Choose your cover after proof.
Start with the free 7-day Reception Cover Test. Then continue on the plan that fits your call volume and confidence.
Proof before plan
Start with a free 7-day test
Same safety standard
Choose cover after outcomes
1Hear Abby
2Try Abby
3Choose cover
Why pricing comes after proof
This is not a commodity phone-answering price list.
The right plan depends on when your clinic needs help, how often calls are missed, and what the test shows in real use. Every plan uses the same Full Diary Ops safety standard. The difference is usage and predictability. See assurance & safety.
The safest first step is not always the biggest one
Many clinics start with one call gap first, then expand once Abby proves useful.
Price without context leads to bad decisions
Plan fit should follow proof, not replace it.
Plan ladder
Three ways to continue after the test
Start where the 7-day test proves useful, then move up only when usage makes it sensible.
PAYG Reception Safety Net
£49/month + £1.25 per minute
For cautious clinics who want Abby available for selected missed, overflow or out-of-hours calls without committing to high monthly use.
- Low-volume / occasional gaps
- Start small
- Upgrade when usage grows
Monthly Reception Cover Featured
£249/month includes 300 minutes, then £0.75/min
For clinics with regular reception gaps who want predictable monthly cover.
- Regular overflow / repeated busy periods
- Predictable billing
- Most common next step after the test
High-Use Reception Cover
£499/month includes 1,000 minutes, then £0.55/min
For clinics where Abby becomes part of operations and call volume is consistently high.
- Multi-practitioner / multi-location
- Higher call volume
- Stronger reporting value
PAYG typically reaches the Monthly price at ~160 minutes/month. Monthly typically reaches High-Use at ~633 minutes/month.
Compare against the alternatives
The real comparison is not software. It is what you are doing now.
The first question is whether this reduces interruptions and handles calls more safely than what you do now.
Option
What it helps with
Where it may not be enough
Hiring
Human cover and wider admin support.
Fixed cost before you know the size of the call-answering problem.
Generic outsourcing
External answering and message taking.
May not follow your booking rules or approved clinic wording.
Owner / clinician answering
Direct control and clinic knowledge.
Interrupts treatment and only works when the owner is free.
Voicemail
Captures a message when nobody answers.
Does not answer approved questions or help callers in the moment.
Full Diary Ops
Starts small, tests agreed calls and sends clear Call Briefs before recommending cover.
Needs agreed instructions and agreed answers before live use. Clinical judgement stays with the clinic.
Decision tool / next step
Not sure where to start? Get a starting point in 60 seconds.
It recommends the safest first test. Proof still comes from the demo and the 7-day test.
Payment comes after proof. The decision tool helps you identify the problem worth testing first.
Your next step
Start with evidence. Then choose the right cover.
Hear Abby, see the Call Brief, try the agreed calls, then decide what level of cover your clinic actually needs.