Pricing for UK private healthcare clinics
Stop missed calls becoming missed bookings
Start Ava on missed calls, busy times, or out-of-hours only. Keep your number, start free for 7 days, and only keep it on if it proves worth it for your clinic.
Diary connected
Ava books directly into your diary when the call meets your rules.
- £15 per new client booking
- £10 per existing client booking
Message delivery
Ava captures the enquiry and sends your team a ready-to-book request.
- £9 per new client booking request
- £6 per existing client booking request
Start small, prove the fit, then decide whether Ava should stay switched on for your clinic.
Start small. Keep what already works.
You do not need to replace reception or change your phone setup to start using Ava. Switch her on for missed calls, busy times, or out-of-hours only, then choose the route that fits how your clinic handles bookings.
Start with backup cover
- Keep your current number and phone setup
- Forward calls only when your team are busy or unavailable
- Use Ava as specialist backup cover first, then expand only if it proves worth it
Know exactly how billing works
- Diary connected means Ava books directly into your diary
- Message delivery means Ava sends your team a ready-to-book request
- Your £99 monthly base keeps the system live and available
- Booking outcome fees are billed retrospectively, and an additional invoice is only created when activity goes beyond your £99 monthly base
It does not take many captured bookings to cover the £99 monthly base
For clinics already missing warm enquiries and rebooking opportunities, the question is not whether £99 is expensive. It is how much is already slipping away when nobody answers.
If Ava books directly into your diary
- 7 new client bookings = £105
- 10 existing client bookings = £100
- A mix of both can cover the monthly base quickly
If Ava sends ready-to-book requests to your team
- 11 new client booking requests = £99
- 17 existing client booking requests = £102
- A blended month of both can still justify the spend
Built from real clinic experience. Backed by real call handling.
Built from real clinic experience. Backed by real call handling.
Full Diary Ops comes from the systems Adrian Small built while growing a private UK physiotherapy business from one clinic to nine. Ava is the next step in that work: a specialist healthcare call-handling system you can test on real calls, not just read about.
Adrian built and ran clinics where missed calls, stretched teams, and inconsistent phone handling had real commercial consequences. That is why Ava is designed for the exact moments clinics struggle most, when the phone rings and nobody is free to answer properly.
Hear a real sample
Short sample of Ava handling a new patient-style enquiry so you can judge the tone and fit for yourself.
Full Diary Ops comes from the systems Adrian Small built while growing a private UK physiotherapy business from one clinic to nine. Ava is the next step in that work: a specialist healthcare call-handling system you can test on real calls, not just read about.
Adrian built and ran clinics where missed calls, stretched teams, and inconsistent phone handling had real commercial consequences. That is why Ava is designed for the exact moments clinics struggle most, when the phone rings and nobody is free to answer properly.
Hear a real sample
Short sample of Ava handling a new patient-style enquiry so you can judge the tone and fit for yourself.
The real cost is not the system. It is the call nobody answers.
Most clinics do not lose bookings because demand is weak. They lose them when a new enquiry, rebooking call, or urgent patient question comes in at the wrong moment and nobody is free to answer properly.
Without Ava
- New enquiries go to voicemail and cool off
- Existing patients delay rebooking
- Staff return calls later when the moment has passed
- There is no clear record of what was missed
- Marketing spend leaks at the point of contact
With Ava switched on
- Calls are answered consistently when your team cannot get to them
- Key details are captured while the enquiry is still warm
- A next step is created instead of a loose voicemail
- Your team gets structure instead of call-chasing
- You can see what happened and review it clearly
In 7 days, you will know whether Ava is worth keeping switched on
The trial is there to help you judge Ava on real call handling, not just read about features. The clinics that get the clearest result are the ones that switch on call diversion, run test calls, and let Ava handle real missed calls during the week.
Day 1: get set up and switch it on
Set your rules, test how Ava sounds, and forward missed calls, busy-time calls, or out-of-hours calls to get the trial working properly.
Days 2–6: let Ava handle real calls
Ava answers, captures what matters, and creates the next step based on how your clinic is set up, so you can judge the experience on real use rather than theory.
Day 7: review what happened
See what Ava handled, what next steps were created, and whether the trial proved enough value to keep the system switched on.
Pricing FAQ
No. The first 7 days are free, no card is required, and the trial is there to help you judge Ava on real use before deciding whether to continue.
After the trial, you decide whether Ava proved enough value to keep switched on. If you continue, your £99 monthly base starts and any booking outcome fees are billed retrospectively.
If Ava is diary connected, a billable outcome is a booking created in your diary. If you use message delivery, it is a structured ready-to-book request captured and passed to your team.
No. Diary integration is optional. Without it, Ava can still capture the enquiry and send your team a ready-to-book request so you can confirm availability yourself.
No. You keep your existing number and current phone setup. Forward missed calls, busy-time calls, or out-of-hours calls when you want Ava to cover them.
Most clinics can get started quickly. Set your rules, run a test call, and switch on call diversion for the calls you want Ava to cover during the 7-day trial.
It covers system access, setup, your call-handling rules, proof trail, reporting, and the live availability that keeps Ava ready to answer when your clinic needs cover.
Yes. The whole structure is designed to let you start with low risk, test it properly, and only continue if it proves worth it for your clinic.
Start Ava free for 7 days and judge it on what it actually handles
Keep your number, switch on missed calls, busy-time calls, or out-of-hours cover, and only keep Ava on if the trial proves enough value for your clinic.
No card required. Start small. Easy to stop if it is not right for your clinic.