No clinical advice
Clinical, unclear or sensitive calls are safely passed back to your team.
The clinic phone, handled properly.
Patients call when they are ready to act. Abby answers when your team cannot, follows your agreed rules, books only when the diary allows, and sends a clear Call Brief after every call.
Every call ends where it should: booked, briefed, or safely handed over.
Selected calls first
Start with the call types your clinic wants Abby to cover, not everything at once.
Agreed rules only
Abby answers from the rules, answers and boundaries your clinic agrees with us.
Call Brief after every call
You can see what the caller wanted, what Abby did, and whether your team needs action.
Want the controls? See our Assurance & Safety system.
Why clinics lose booking calls
Patients are ready when they call. Clinics are often not free when they do.
Most missed calls are not about poor service. They happen because someone is treating, the desk is already busy, the line is engaged, or the clinic is closed. The problem is that the booking moment still gets lost.
During treatment
You stay with the patient in front of you, but the next caller may be ready to book now, not later.
At a busy desk
One receptionist cannot answer every ringing line while also helping people already in the clinic.
After hours
Evening and weekend callers may still want to ask a simple question or request an appointment.
When voicemail is not enough
A recording cannot answer agreed questions, help a caller move forward, or show you clearly what they needed.
Why Full Diary Ops is the better option
The usual options all leave a gap.
If calls are being missed, clinics usually fall back on one of four options. None solves the whole problem well.
Voicemail
A patient leaves a message, or they do not. Either way, the call is not handled there and then.
Answer it yourself
That keeps control, but it interrupts treatment, pulls you back into reception work, and still fails when you are busy.
Stretch reception harder
Your team can only do so much. Busy periods, lunch, sickness and overlap still create gaps.
Generic outsourced answering
Messages may be taken, but that does not mean your clinic rules are followed or the caller moves forward properly.
Full Diary Ops is designed to cover those gaps in a more controlled way.
What Abby does
Abby helps with the calls your clinic struggles to cover well.
She follows your agreed rules, books only where your diary allows, helps callers move forward, and passes anything unclear back to your team.
Answers selected calls
Send missed, busy, after-hours or agreed calls to Abby first, rather than letting them go unanswered.
Helps the caller move forward
Abby can answer agreed admin questions, book where your diary rules allow, or capture the right message for your team.
Sends a clear Call Brief
After each call, your clinic receives a Call Brief so you can see who called, what they wanted, what Abby did, and what needs action.
Proof: hear Abby and see the Call Brief
Hear Abby first. Then see the Call Brief your clinic gets after the call.
You should not have to guess whether this feels right for your clinic. Listen to a short example and see the clear Call Brief that follows.
Hear Abby Take a Test Call
Listen to a short example call
This demo shows how Abby handles the reception side of a call, stays inside agreed boundaries, and avoids guessing.
Caller: Can I book a clinic appointment?
Abby: I can help with the reception side of that and capture what the clinic needs.
Caller: What if I need to ask something clinical?
Abby: I will pass that to the clinic team rather than guess.
Call Brief
See what your clinic receives after the call
The Call Brief shows who called, what they wanted, what Abby did, and whether your team needs to do anything next.
- Caller
- New enquiry
- Wanted
- Earliest physio appointment
- Abby did
- Captured details and answered approved admin questions
- Outcome
- Message sent for team review
- Team action
- Call back and confirm appointment
- Safety limit
- No clinical advice given
7-day test
Try Abby on selected calls for 7 days and see exactly what happens.
Start with a small, agreed set of calls. Set the rules. Read the Call Briefs. Decide from real use, not theory.
Choose when calls go to Abby
Missed calls, busy lines, after hours, or another agreed call window.
Set the rules
You decide what Abby can answer, when she can help with booking, and when she must pass the call back.
Read the Call Briefs
After each call, you see clearly what the caller wanted, what Abby did, and what needs action.
Decide from evidence
If the test proves useful, keep going. If not, stop there.
Your next step
Hear Abby first. Then decide whether to try her with real calls.
Start with the short test call. If it sounds right for your clinic, the next step is simple.