Turn Missed Calls Into Booked Appointments.
When you or your team are with patients, Abby answers missed calls, captures what the caller needs, and books into your diary, or messages your team instantly.
Built for independent clinics losing revenue to missed calls, especially out of hours.
In 7 days, see the missed calls Abby handled and the next steps created (with proof).
How It Works
Set the rules. Run a test call. Forward missed calls.
Abby handles the rest and shows you what happened.
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Set your call-handling rules
Choose what Abby should capture, what she can say, and when she should book vs. message your team. Connect a diary link if you want bookings handled automatically (optional).
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Run a test call (hear it before patients do)
Call your dedicated number and ask real patient questions. You can adjust rules until it matches how you want your clinic represented.
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Forward missed calls (or out of hours)
Keep your number and forward calls when you want coverage. Abby answers instantly, captures key booking details, and books the next step or messages your team.
Every call has a proof trail (what was asked, what was captured, and what happened next).
Start free and measure what you’re missing
What you’ll see in
your first 7 days
The goal isn’t “try some software”. The goal is simple: find missed-call leakage and convert it into booked appointments, with proof.
Day 1: Go live
Set your rules, run a test call, then forward missed calls or out-of-hours calls. No number change.
Days 2–6: Capture & convert
Abby answers instantly, captures booking details every time, and books or messages your team to confirm.
Day 7: See the proof
Review the proof trail and outcomes: missed calls handled, details captured, next steps created, so you can decide with confidence.
Run the 7-day trial and judge it on outcomes
Built by a clinic owner who learned what missed calls really cost
Built by a clinic owner who learned what missed calls really cost
Full Diary Ops was built to solve the silent booking killers clinics live with every week: missed calls, slow replies, and follow-up that slip by when teams are stretched.
Adrian started a private healthcare business in 2003 and grew the company into a nine location multi-site UK clinic group. Abby exists for the exact moments real clinics struggle, when the phone rings and everyone is already with patients.
Full Diary Ops was built to solve the silent booking killers clinics live with every week: missed calls, slow replies, and follow-up that slip by when teams are stretched.
Adrian started a private healthcare business in 2003 and grew the company into a nine location multi-site UK clinic group. Abby exists for the exact moments real clinics struggle, when the phone rings and everyone is already with patients.
Start free and recover missed calls this week
Why practices choose
Full Diary Ops
Built to turn missed calls into booked next steps, without extra workload, a new phone system, or added risk.
Stops missed-call leakage (24/7)
When you can’t pick up, Abby answers instantly, in hours and out of hours, so enquiries don’t drop into voicemail and disappear.
Books the next step (or routes it fast)
If you have a diary link, Abby can book. If you don’t, she captures everything needed and messages your team to confirm quickly.
Proof trail for every call
Every interaction has a clear record: what was asked, what was captured, and what happened next, so you can see outcomes and improve.
Safe handoff to your team (any time)
Patients can ask for a human at any point. If Abby isn’t confident, she doesn’t guess, she captures details and routes it to your team.
Keep your number & phone setup
No new phone system. No number change. Just forward missed calls, or out-of-hours calls, to Abby when you want cover.
You control the rules
Set what Abby can say, what she must collect, and exactly when she should book, escalate, or message your team.
Start free. Cancel anytime.
Start with a 7 day free trial and see what you capture in the dashboard. If it doesn’t pay for itself, stop, no long contracts.
Find out what missed calls are costing you
How billing works
simple and fair
You shouldn’t pay for “activity”. You should pay for outcomes you can verify.
1) A missed call happens
Abby answers instantly and captures key booking details every time.
2) A next step is created
Either a booking is made, if connected to your diary or your team gets an instant, structured message to confirm.
3) Proof trail backs it up
Every outcome is supported by a clear record: what was asked, what was captured, and what happened next.
Key rule: If it’s not proved, it’s not billed. Every billed outcome has a proof trail you can audit.
What happens when a patient calls
and nobody answers
Most clinics don’t lose bookings to marketing.
They lose them when the phone isn't answered, especially out of hours.
| Feature |
Recommended
Abby + Full Diary Ops
|
Your team
|
Voicemail
|
Call centre
|
|---|---|---|---|---|
Responds instantly 24/7 (in hours + out of hours) |
Yes
|
In hours only
|
No
|
Yes
|
Follows your rules + captures booking details (every time) |
Yes
|
Yes
|
No
|
Varies by agent
|
Books the next step (diary booking or instant message to staff) |
Yes
|
Yes
|
No
|
Varies
|
Proof trail: shows what was asked and what happened next |
Proof trail
Yes
|
No
|
No
|
Varies
|
Patients can reach your team any time (handoff on demand) |
Yes
|
Yes
|
No
|
Varies
|
Measured outcomes: shows missed calls rescued + bookings created |
Yes
|
No
|
No
|
Limited
|
Risk free start (keep your number, switch on for missed calls/out of hours, stop anytime) |
Yes
|
No
|
No
|
No
|
|
Recommended
Abby + Full Diary Ops
|
Your team |
Voicemail |
Call centre |
|---|---|---|---|
| Responds instantly 24/7 (in hours + out of hours) | |||
Yes |
In hours only |
No |
Yes |
| Follows your rules + captures booking details (every time) | |||
Yes |
Yes |
No |
Varies |
| Books the next step (diary booking or instant message to staff) | |||
Yes |
Yes |
No |
Varies |
| Proof trail: shows what was asked and what happened next | |||
|
Proof trail
Yes
|
No |
No |
Varies |
| Patients can reach your team any time (handoff on demand) | |||
Yes |
Yes |
No |
Varies |
| Measured outcomes: shows missed calls rescued + bookings created | |||
Yes |
No |
No |
Limited |
| Risk free start (keep your number, switch on for missed calls/out of hours, stop anytime) | |||
Yes |
No |
No |
No |
The point is simple: missed calls become captured details, booked next steps, and outcomes you can see.
Start free and see what you would have lost
Frequently Asked Questions about Abby your AI Phone Receptionist & Full Diary Ops
Quick answers about how Abby handles missed calls, appointment booking, call forwarding, setup, and the 7-day free trial.
Yes. Abby is designed for natural, back-and-forth conversations, including asking the right follow-up questions to capture what the caller needs. You also define clear call-handling rules (for example: capture details, book, take a message, or notify your team).
Abby answers, captures the key booking details, and creates the next step. If online booking is connected, Abby can book. If not, Abby sends your team a structured message so they can confirm quickly. Every call includes a proof trail.
Yes. You choose when calls are handled by Abby (for example: only when you’re busy, when the line is engaged, or out of hours). You set rules for what Abby should collect, what she can say, and when she should book vs. route to your team.
No. You keep your existing phone number. Abby works via call forwarding for missed calls (or the times you choose), so you don’t need to change your website, adverts, or listings.
No. Without online booking, Abby still captures the caller’s details and request so your team can confirm availability and book them in. With online booking connected, Abby can book the next step automatically (where supported).
Setup is straightforward: configure your call forwarding rule (missed calls / engaged / out of hours), set your call-handling rules, and run a test call. You can go live as soon as you’re happy with how Abby handles your calls.
Yes. You pay nothing during the first 7 days and no card is required to start. If it’s not a fit, you can stop after day 7.
You choose whether to continue based on the proof trail and outcomes you saw during the trial. If you continue, you’re paying for measurable outcomes you can verify, not “activity”.
A recovered booking is an outcome you can tie back to a missed call that Abby handled, with a proof trail showing what was captured and what happened next. If it’s not proved, it’s not billed.
Stop missed calls becoming missed bookings
Start free for 7 days. Pay nothing during the 7 days. Continue only if it is worth it.
The first 7 days are completely free. No credit card required.