Privacy & Cookie Notice

1. Who we are

CTAM Ltd (trading as FullDiaryOps) is the data controller for personal data processed via this website.
Company No: 05491288 (England & Wales)
ICO Registration: Z9179403
Registered Address: 3, Queens Terrace, Exeter, Devon, EX4 4HR
Email: legal@fulldiaryops.com

2. What we collect

A) Information you provide

• Name, business/clinic name, job title, work email address and phone number.
• Enquiry details, including any information you choose to share when contacting us.
• High-level operational details (e.g., approximate call volumes, diary capacity, service requirements).

B) Information collected automatically

• IP address, browser type, device identifiers, operating system and language settings.
• Usage data (pages viewed, clicks, timestamps, referring URLs).
• Cookie and similar technology data (see section 6).

Important

Please do not submit patient-identifiable information or special category data (e.g., health data) through website forms. This site is intended for business enquiries and service information.

3. How we use your information

• To respond to enquiries and provide information you request.
• To arrange calls, demonstrations and audits, and to prepare proposals.
• To operate, secure and maintain the website.
• To improve the website and user experience (where analytics are enabled and permitted).
• To send administrative communications (e.g., confirmations or policy updates).
• To send marketing communications where lawful and where you can opt out at any time.

4. Lawful bases (UK GDPR)

• Legitimate interests — responding to business enquiries, running and improving our website.
• Contract / steps before contract — where you ask us to provide a service or take steps towards a contract.
• Consent — where required (for example, non-essential cookies and certain marketing scenarios).
• Legal obligation — where we must comply with law (e.g., record keeping).

5. Who we share information with

We may share personal data with trusted suppliers who help us run the website and communications, acting as processors under our instructions, such as:

• Hosting and infrastructure providers.
• Email/SMS/telephony providers used for communications and service delivery.
• Analytics providers (only where enabled and permitted).
• Professional advisers and regulators where required.

6. Cookies and similar technologies

Cookies are small text files stored on your device. Similar technologies include local storage, pixels, and server-side identifiers.

6.1 Cookie categories

• Strictly necessary — required for the website to function securely.
• Preferences — remember choices (where applicable).
• Analytics (optional) — understand website usage and improve performance.
• Marketing (optional) — measure advertising and show relevant adverts (only if enabled).

6.2 Managing cookies

Where non-essential cookies are used, we will request consent via a cookie banner or preference centre. You can also control cookies through your browser settings. Disabling cookies may affect site functionality.

7. International transfers

Some suppliers may process data outside the UK/EEA. Where this occurs, we use appropriate safeguards such as UK-approved contractual protections.

8. How long we keep information

• Enquiry and pre-sales correspondence: typically up to 24 months from last contact.
• Security and operational logs: typically up to 12 months (unless required longer for investigations or compliance).
• Where a contract is formed, retention may be longer to manage the relationship and meet legal obligations.

9. Your rights

Under UK GDPR you may have rights including access, rectification, erasure, restriction, objection, and data portability (where applicable). To exercise your rights, email legal@fulldiaryops.com.

You can also complain to the UK Information Commissioner’s Office (ICO).

10. Contact

Email: legal@fulldiaryops.com
Post: CTAM Ltd, 3, Queens Terrace, Exeter, Devon, EX4 4HR