Who called
Name and contact details where captured, plus whether the caller seems new or existing.
See a Call Brief
See what your clinic gets after every call.
We call it a Call Brief. In plain English, it is Abby’s note showing who called, what they wanted, what she did, and whether your team needs to do anything next. Confirm it, brief it, or hand it back. Never guess.
Fictional sample
No patient-identifiable details
Agreed answers shown
Review flags visible
What your team sees
A Call Brief your team can scan.
The Call Brief should help the clinic know what happened without replaying the whole call.
What they wanted
The reason for the call, appointment request, and any agreed admin question asked.
What happened next
Booked where allowed, message taken, approved answer given, escalated, or marked for review.
Sample call note
Fictional example from a clinic test call.
This sample uses fictional, non-identifiable content. It shows the structure your clinic would review after a handled call.
Call Brief
New enquiry — physiotherapy appointment request
Who called
New enquiry asking about a first appointment
What they wanted
Earliest suitable appointment and basic clinic information
What Abby captured
Name, contact details, preferred call-back time and appointment request
Agreed answer used
Opening hours, first appointment price and parking information
Outcome
Message captured for the team to confirm
Team action
Call back to confirm the right appointment
Why this builds trust
It shows what was used — and what needs a human.
You can see what Abby used to answer, and you can see when something needs review.
Agreed answers shown
What Abby used to answer — and what she didn’t invent.
Review flags visible
When Abby isn’t sure, the clinic can see it immediately.
Hear Abby first. Then try her with your clinic details.
The fastest way to judge fit is: demo → clinic test line → 7-day cover test.